Welcome to the saenna.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before placing an order, if you have any queries relating to these terms and conditions, please email us at mail@saenna.com

Changes to the terms and conditions can be altered without notice to you, but will be issued online.

Price and Payment Options

Price and Payment Options as processed through Paypal.

We accept Visa, Mastercard, Visa Electron, American Express  and Paypal. Please see www.paypal.com for information on PayPal payments.

The total cost of the order is the price of the products ordered plus optional delivery charge if you wish your order to be sent with signature.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time of release. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will refunded for the out of stock items.

Purchase of Products

When you place an order on our website we shall send you a confirmation email. This will be received once you have checked out and your order has been confirmed. You will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
• The product is out of stock
• Our inability to obtain authorisation of payment
• The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to decline any purchases made at any time.

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations within 7 days (beginning the day following the issue of receipt.) If the item has been dispatched simply return the goods (according to returns policy) to us for a refund within 7 days. If products are not returned within 7 days of dispatch we reserve the right to arrange collection at customers expense.